Odyssey use case for Business Application Onboarding A customer wanted to bring rigor to the process of onboarding a new business application, to make sure none of the reviews were missed or skipped. A workflow was created to collect information … Read More
Automated Ticket Handling
Odyssey use case for Automated Ticket Handling Automated ticket handling gets users to their resolution faster while taking less agent time; Odyssey can add an additional layer of intelligence to other systems. An Odyssey project monitors a ticketing system, such … Read More
Application Portfolios Management
Odyssey use case for Application Portfolios Management A customer wanted a way to manage their Application Portfolio Management process. Each application in the enterprise portfolio would be reviewed, rated on perceived capability and cost. Peer applications and potential replacements would … Read More
Email Direct and Proxy Approvals
Email Direct and Proxy Approvals Managers do not need to log into Odyssey for routine approvals. Many systems, like CA Harvest, Microsoft Team Foundation Server, SharePoint and so forth require manager approval at stages of for actions like promotion, publication, … Read More
Database Change Management
Database (Oracle, SQL) Change Management Odyssey-Use-Cases-Database-Change-Management-01 The customer wanted to gate dev changes to a critical Oracle Database, and then apply approved changes quickly andaccurately. A project was created to institute an approval process and then apply the changes. The … Read More