Odyssey Automation

Automated Ticket Handling

Odyssey use case for Automated Ticket Handling Automated ticket handling gets users to their resolution faster while taking less agent time; Odyssey can add an additional layer of intelligence to other systems. An Odyssey project monitors a ticketing system, such … Read More

Channel Partner Portal

Odyssey use case for Channel Partner Portal A customer needed a Channel Partner Portal to manage information dissemination about upcoming products to the partners, and process channel partner requests for additional information. An Odyssey project allowed authorized users of the … Read More

Change Management

Odyssey Change Management (Technology Neutral) Odyssey-Use-Cases-Change-Management The change management workflow adds speed and precision to developing, testing, and deploying application changes all while maintaining quality and system integrity. A project was created to speed the majority of the ancillary processes, … Read More

Catalog Assembly

Odyssey use case for Catalog Assembly A customer wanted to automate a product catalog for a frequently changing line of lubrication products. An Odyssey project read data from multiple sources (multiple databases, SharePoint sites, and individual document files) and correlated … Read More

Case Management from Rational ClearQuest

Odyssey Defect/Case/Incident Management from Rational ClearQuest Odyssey-Use-Cases-Case-Management-from-Rational-ClearQuest The customer needed a way to distribute case management summary information on a regular basis. A project was created that used the Odyssey Rational ClearQuest Task Agent to generate a chart of case … Read More

Contract Generation

Odyssey use case for Contract Generation A customer wanted the ability to generate standardized work contracts for their dealings with contractors. A workflow was created that would enforce collection of the appropriate information before generating an official contract. The Human … Read More

Content and Document Publishing

Odyssey use case for Content and Document Publishing Odyssey-Use-Cases-Content-and-Document-Publishing A customer needed a system to gate, organize, and republish a large mass of content to the right audiences. An Odyssey project allows authorized creators to upload documents into the system … Read More

Containerization

Odyssey use case for Containerization Containerization offers new avenues of efficiency, making it possible to deploy capacity or updates for a given service without disrupting the rest of the server. The drawback is that the containers and their management is … Read More

Dot NET DevOps

Odyssey .NET DevOps Odyssey-Use-Cases-Dot-NET-DevOps The customer wanted to add speed and precision to developing, testing, and deploying .NET application changes all while maintaining quality and system integrity. A project was created to speed the majority of the ancillary processes, which … Read More

Unlock The Future of Your University’s Digital Transformation

Unlock The Future of Your University’s Digital Transformation From admissions to accounting, streamlining operations and keeping data secure is always a top priority. But to truly support a productive and efficient university, faculty and staff can’t rely on tedious and … Read More